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Executive
Summary
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Excellent
organizer, and translator of complex and often conflicting business
and marketing requirements, into practical, workable, software
specifications for managers, developers, and testers. Highly
skilled in technical presentations of user flows and storyboards,
and concept-level wireframe prototypes. Top-notch, versatile
consultant with extensive experience in documenting the full
life-cycle of software development, with a knack for organizing
and simplifying complex technical information. Flexible utility-player,
that can perform different roles, as desired by the client,
throughout the project life-cycle, from project management,
to interface design, and business process development, without
missing a beat.
Sample Project Deliverables:
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User Interface Design Specifications
- For ADP, designed from-scratch, the complete web-based user
interface for a content management system (CMS) for delivering
sales-collateral to a regional sales force. Interviewed corporate
stakeholders, and worked with in-house usability testing to
define and refine the application interface and user flows. Helped define and refine the user experience for a windows-based video editing software application called VideoThang™.
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Business Requirements Document
- For the Panasonic consumers electronics ecommerce web site,
captured the business requirements for a major redesign of their
online store including architectural requirements and shopping
enhancements. For Radware, an applications hardware vendor,
created the discovery documentation to define a major web-site
relaunch project. |
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Windows Help Files - Created Windows help system for VideoThang™ and Z-Clip™ and maintained those systems through multiple versions. Help files were linked to the application through context sensitive IDs.
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Test Plan Development and Testing - Responsible for creating a detailed test specification (145 pages) for VideoThang™ and Z-Clip™. Helped implement a hardware test environment for Windows 2000, Windows XP, and Windows Vista testing of the applications.
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Pharmaceutical Consumer
Relationship Marketing Program Bible - Worked on two
major releases of a consumer relationship marketing program
for a two billion dollar drug brand, that detailed all the business
requirements and technical implementation details for database
design, data flows, web sites, call centers, and on-demand print
fulfillment of a variety of program benefits. |
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Marketing Web Site Standard
- Created a corporate standard for Novartis, that described
guidelines for the design, presentation, and organization of
information for disease and condition web sites for consumers
and healthcare professionals. |
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Software Tools: Macromedia Dreamweaver, Flash, Fireworks,
Microsoft Word expert (including complex table of contents generation,
indexes, cross-references, native word graphics, screen shot
integration, and on-demand publishing), Visio, FrameMaker, SVN Open Source Version Control System, RoboHelp (HTML Help), HelpLogic, FAR HTML, HTML Help Workshop, and Adobe Acrobat.
Business Application Experience: Network management,
e-commerce, electronic newsletters, Help Desk support, multiple-platform
client/server systems, PeopleSoft, laboratory data management,
messaging and queuing software, and securities trading.
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| Experience |
1988 - Present Technical Documentation
Inc.
Consultant << Hide
Details >> |
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| 7/2007 - present |
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Sharpe Partners |
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Help define and refine the user experience for a Windows video editing software product called VideoThang™. Created user specifications and HTML prototypes for user testing and research. |
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Created user interface definitions for a branded version of the software for Fujifilm called Z-Clip™ which is distributed on www.offzhook.com. |
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Responsible for creating a detailed test specification (145 pages). Helped implement a hardware test environment for Windows 2000, Windows XP, and Windows Vista testing of the application. |
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Created Windows help system for VideoThang™ and Z-Clip™ and maintained those systems through multiple versions. Help files were linked to the application through context sensitive IDs. |
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Developed Information Architecture for the Burns Group and Firedog photo contest for Circuit City. |
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| 4/2006-6/2007 |
Multiple concurrent clients |
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Panasonic Consumer Electronics
– Performed client interviews to create the objective
"what is to be done" list of items as a Business Requirements
document, for a complex relaunch of the Panasonic online store.
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ADP – Defined
the user interface for a Content Management System to manage
documents and collateral to support a national Sales force.
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Radware – Conducted the
client interviews with the major stakeholders, as part of the
discovery process, to help define the major changes for a relaunch
of their web site.
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| 7/2002-4/2006 |
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Novartis Pharmaceuticals –
Consulting Business Analyst and Technical Writer working for
eBusiness Professional Services, crafting marketing web site
standards, and working on a number of large scale consumer relationship
marketing projects.
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| 7/1997-5/2002 |
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Infineum (11/2001-5/2002) –
Developed user documentation to support a world-wide help desk
implementation. Created intranet sites for help desk users,
and for the Help Desk team members using FrontPage and Fireworks.
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Office.com (2/2000-6/2001)
– Responsible for usability analysis, recommendations,
and improvements for a high-traffic business-to-business web
site. Developed detailed software design specifications for
programmers and testers.
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Enterprise Solution Providers
(12/1999-2/2000) – Created user interface for a Real Estate
management application. Created interface prototype in Dreamweaver.
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Time Life/Warner Bros. (3/1999-5/1999)
– Created system documentation and disaster recovery procedures
for the commercial online picture database, and intranet database.
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Telcordia (10/1998-1/1999)
– Produced an in-house intranet resource for Java programmers
of pre-tested Java interface components.
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Merck (1/1999-11/1999) –
Responsible for system documentation to support a world-wide
implementation of PeopleSoft HR. Documented installation and
configuration of all components and upgrades.
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Bear Stearns (3/1998-8/1998)
– Created user documentation to support a real-time, proprietary
trading desk software application.
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Lucent (7/1997-3/1998) –
Developed programmer documentation to support distributed computing
development environment.
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| 1/1990-7/1997 |
Multiple concurrent clients |
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Johnson and Johnson, Ortho Diagnostics
Company (1/1990-7/1997) - Created user and system documentation
to support blood diagnostic equipment for the MIDAS, Autovue,
and Cytoron Absolute product lines.
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Dow Jones (2/1996-6/1996) –
Created context-sensitive Windows Help files for the Windows
version of the Down Jones New Retrieval software. Created in
RoboHelp.
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Bell Atlantic (3/1995 –
9/1995) – Created system documentation to support the
conversion from mainframe to client/server computing platform
(PeopleSoft).
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UserEdge (9/1995 – 3/1997)
– Created Windows Help-based client newsletters for two
divisions in Allied Signal. Provided Windows Help development
training.
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Smith Barney (9/1994 –
11/1994) – Provided Windows Help development training
and consulting using RoboHelp.
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Citibank (12/1993 – 2/1994)
– Created user documentation to support new order management
software.
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RAM Mobile Data (11/1993 –
8/1994) – Provided system documentation for network billing
application software. Provided advanced FrameMaker desktop publishing
training.
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System Strategies (12/1993
– 6/1994) – Created user and programming documentation
for telecom software.
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Timeplex (1/1990 – 12/1993)
– Developed user documentation to support commercial network
management equipment hardware and software. Designed user interfaces
for new software features.
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| 2/1988-1/1990 |
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Personal Products Company (1/1989
– 1/1990) – Created installation and operation guides
for controls systems for high-speed manufacturing lines.
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AT&T (2/1988 – 12/1988)
– Developed user documentation to support a commercial
parallel processing computer system. Created all software programming
and reference documentation, and hardware installation and configuration
guides.
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1983 - 1988 Johnson & Johnson, New Brunswick, NJ
Electrical Project Engineer
Responsible for designing, installing, and maintaining high-speed
manufacturing controls systems in 3 U.S. plants and Puerto-Rico.
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| Education |
1983 DeVry Institute of Technology,
Atlanta, Georgia
BSEET
Cumulative GPA: 3.88/4.00. Member of Tau Alpha Pi National Honor
Society
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| References |
Available upon request. |
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